My Work
SCENARIO-BASED ELEARNING
Cooking Up a Five-Star Customer Service Experience
Scenario-based eLearning that teaches best practices for telephone customer service. The learner virtually engages with dissatisfied customers and is allowed to see the consequences of various approaches.
Tools Used: Articulate Storyline, Affinity Designer, Techsmith SnagIt
INTERACTIVE JOB AID
Pharma Procurement Checklist
Dynamic training tool for employees in pharmaceutical purchasing. This job aid highlights five principles for ethical drug procurement.
Tools Used: Articulate Storyline, Affinity Designer, Techsmith SnagIt
INFOGRAPHIC
Becoming Ergonomically Aware
Infographic that provides workers in an industrial setting with instructions for making ergonomic improvements to their workspace. This document is best viewed on a mobile device and is a great example of “just in time” training (that is, learning content accessed quickly, right at the point of use).
Tools Used: Articulate Storyline, Affinity Designer
